Meet Karla.
In an ideal world, a participant’s coach would be his or her constant companion—someone who’s always there to provide encouragement and help in good times and bad.
Think of Karla as the next best thing—the eyes and ears of both participant and specialist during the many hours of each week when they can’t be together.
Karla is
A personal bot that lives on a participant’s smart device, serving as a digital extension of a coach between sessions
Customizable by the patient and coach to communicate with the patient in times of need with the tone and voice that the participant prefers
Aware of what time it is, where the participant is, as well as his or her triggers and preferences for support in times of need
Designed to improve and expedite a person’s recovery rate because she’s always there as a liaison between participant and coach
Interactive with both the participant and the specialist, providing the participant with real-time questions, suggestions and follow-up and the specialist with a real-time account of the effectiveness of Karla’s interventions
Responsive to participants’ unique situations, providing feedback at the right time and place
A data observer that sees important responses to incidents from the participant that inform every subsequent participant-specialist session
Adaptable to participants’ evolving needs based on data and learnings
Karla isn’t
A chat bot — she won’t have a conversation with a participant about something unrelated to the care plan
Designed to replace human counseling, but she is designed to support and enhance it